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Policy

 

 

911 Supply Inc. has a large range of items for Firefighters, Police, EMS, Search and Rescue, Security, City Hall, and Construction Sites.

We have in house artists who will work with you to customize a Patch, Hat, Blanket, Licence Plate, Stationary, Promotional Product  or Vehicle Decal that you and your department will be proud of.   If you are happy with your existing logo we can duplicate it for you or we can work with  you to customize a new one.   

Art work charges are waived following an order.

There are no returns or exchanges on orders unless there is a manufacturers defect.  We cannot cancel or refund an order once production has started. 

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Shipping rates are based on the product weight and size, there is a minimum charge of $12.95. If you have any questions regarding the shipping costs please contact us and we can adjust it accordingly.  We are able to ship small orders by letter mail such as slip-ons and patches if the quanity is one or two, contact us and we will adjust shipping charges to your order.

If you have a manufacturing defective product simply E-mail Us at: orderdesk@911supplyinc.com and advise us as to what items are needing to be returned and or exchanged.
 

We cannot locate returns that are sent without our prior knowledge.

Returns are subject to an inspection process. 

911 Supply Inc. ships all products by Canada Post, or Greyhound, and we are not responsible for any lost or stolen items.  

If you provide us with an account number we will use your carrier.

 

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